Not satisfied with how problems were handled
The sign-up process seemed promising initially, but when some issues arose, I found the way they were handled to be less than satisfactory. There was considerable waiting involved once I pointed out a problem, and attempts to reach telephonic support often left me on hold or with unclear responses. The training materials were adequate but didn't cover many practical challenges I encountered while navigating the software and dialer. Automatic updates sometimes seemed to introduce new glitches rather than improvements, making my workflow inconsistent. Despite the database feature working reasonably well, the overall support and communication during these issues were disappointing. The invoicing process followed standard patterns and was acceptable. In conclusion, I can only say that the experience was more frustrating than helpful when things went wrong on their platform.