Not right for me; too much setup upfront and ongoing effort required
I found the sales and pre-purchase setup process with WFHI quite disappointing. A lot of the initial configuration felt one-off, but the ongoing maintenance and adjustments required became overwhelming quickly. If you are looking for a completely hands-off or minimal effort setup, this might not suit you. I needed to invest significant time repeatedly to get the system running the way I wanted, and each update sometimes changed things requiring me to reconfigure or double-check again. The dialer and database are not plug-and-play, and although training is offered, it wasn’t enough for my comfort level. The billing steps also seemed complicated for first-timers, and invoicing was less straightforward. If you have experience and patience for ongoing tweaking, you might handle it. Otherwise, be ready for constant attention and don’t expect a smooth start without hassle.