Not recommended if you want easy support, it’s really frustrating
Honestly, my experience with the support and communication has been pretty disappointing. I found myself needing to call multiple times because the steps were not clear enough, and every time I reached out, I had to explain my problem from scratch, which was frustrating. The support team was polite but seemed overwhelmed, and I’m not sure I would want to rely on them again next time I face an issue. It doesn’t feel like there’s a structured priority assistance system in place; responses were inconsistent, and sometimes I waited longer than expected for callbacks. For someone who’s familiar with software and expects a smoother communication flow, this would probably not suit at all. I tried following the onboarding process, but it seemed complicated, and no one was available who really guided me through in a simple way. If you’re comfortable troubleshooting on your own, you might be okay, but if you expect quick and clear help, this setup might just add unnecessary stress. In the end, I’m left thinking I’ll avoid this kind of support in the future because it’s just too much hassle and confusion.