Not really suited if you work odd hours
I wanted to like WFHI, especially the onboarding training, but honestly, it didn’t fit well with my working hours and pace. The training modules and sign-up process seemed designed for a standard schedule, but since I often work late nights, I found there was very little support available when I actually needed help. The calling tools and dialer functioned fine during the times I could use them, so I won’t say the software is bad. But the lack of flexibility with support hours and the timing of automatic updates meant I felt locked out sometimes or had to pause my work. If you’re on a regular 9-to-6 kind of schedule, this might suit you better. For people like me who don’t have fixed hours, it’s a bit of a struggle. I had to try managing mostly on my own, and that isn’t always easy, especially when you’re new to the system and still figuring out the features.