Not really matching my work hours, honestly
So I tried to use the WFHI software and support, but honestly, it didn’t really fit the hours I am actually working. The onboarding was okay, nothing too complicated, and the dialing tools seemed fine for a basic setup. But when it came to support, well, I often found that their telephonic help wasn’t very accessible during my active working times. I kept needing assistance when it was outside their priority assistance hours. I mean, I get that it’s a paid service, and I was hoping for at least that aspect to be more reliable. The automatic updates came in frequently, which was good, but sometimes they changed features without much notice, so I had to relearn parts of the workflow, which was frustrating. The database felt a little clunky compared to other tools I have tried, and I’m not sure it really saved me that much time. Signing up and paying was fine, took a little longer than I expected but it wasn’t a big deal. Overall, I feel the software might work better for people who have different work schedules. For me, the mismatch in support hours really took away from the overall experience, so I’m left pretty unsure about continuing.