Not really for those who want constant hand-holding
Honestly, my experience with the support and communication side was a bit of a mixed bag. I found the initial help decent enough to get the software up and running, but after that, I wasn’t super confident I’d want to rely on them again for ongoing queries. The telephonic support was sometimes spotty, with wait times longer than I'd expect and answers that felt a bit generic or scripted at times. It’s clearly not meant for someone who wants a lot of hand-holding or frequent check-ins. I did get the feeling that once you get past the initial setup, you’re mostly on your own unless you’re comfortable digging through documentation or forums. Now, to be fair, the dialer and database tools worked fine without much fuss, so that might reduce the need for frequent calls. Yet, when I did try to reach out, it occasionally felt like connecting with tech support was more hassle than help, which isn’t great if you’re on a tight schedule. So I guess this setup would suit someone who is fairly tech-savvy and doesn't expect ongoing personal support. For me, I kept circling back to whether I wanted to invest more time figuring things out solo or finding a different service with more handholding, and I wasn’t entirely sure. If you don’t mind self-learning and only need basic support, it could work, but if you want regular reassurance, maybe not the best fit.