not really a step ahead, more of the same really
Using the support from WFHI has been a less than inspiring experience. Compared to other tools I’ve used before, their telephonic support didn’t quite meet my expectations. The replies often felt scripted and lacked the deeper understanding I would need when something goes wrong. Sometimes I was put on hold longer than I preferred, which, paired with the relatively generic solutions, made the whole thing feel a bit underwhelming. On the plus side, at least their support answered consistently during business hours, which is not always easy to get. The invoicing and payment process worked without any hiccups, so I can't complain there. However, when it comes to actually resolving technical or workflow issues I found myself going round in circles more often than not. It all leaves a neutral feeling – not disastrous, but not particularly impressive either. Overall, the experience just settled into an unremarkable routine, with nothing standing out enough to be genuinely useful compared to what I have used before.