Not quite what I told my colleagues
I had quite high hopes when I signed up for the WFHI software and training, expecting a smooth process if anything went wrong. Unfortunately, the reality was disappointing. The onboarding experience itself was sluggish, and once I encountered issues with the dialer tool, I found the support lacking. In contrast to what I expected from their marketing, the automatic updates would sometimes mess with my database entries instead of improving performance. One positive was that the invoicing and payment process was straightforward and hassle-free, so that part was fine. But overall, the telephonic support was slow to answer and when I finally got help, it felt like the team didn’t grasp my problem fully. Given how I expected a more reliable and user-friendly experience, this felt like a downgrade compared to the software tools I’ve used before. I am cautiously considering if I'll continue using their services long term because the rough patches left me frustrated, and I expected better handling during problems.