Having used other systems before, I came with some expectations around support and communication. Ho

Having used other systems before, I came with some expectations around support and communication. Ho

Having used other systems before, I came with some expectations around support and communication. Honestly, this experience felt a bit lacking compared to those. While the team did provide some explanations about the software and its features, it didn't have the ease or responsiveness I had hoped for. Sometimes, I found myself waiting longer than expected when on calls with support, and the clarity of instructions varied. The onboarding hints were less straightforward than in other platforms I've tried, which made the starting period more difficult. That said, the telephonic support was at least consistently available, which is something I can appreciate. On the positive side, the automatic updates seemed well managed and didn't interrupt daily usage too much. Despite that, I feel that the communication style could have been more proactive rather than reactive. Overall, this felt like a step down in terms of user-friendliness and responsiveness, so I can't recommend it strongly based on my time using it so far.