Not quite what I guessed; surprised by mostly self-driven training
Honestly, before diving into WFHI, I had imagined a more hands-on onboarding where most tools and the database feature would be presented step-by-step with active guidance throughout. That wasn’t fully the case which took me by surprise. The training material was available but a lot of it felt like reading rather than interactive learning, and I wasn’t sure if I was missing some live sessions or deeper support. Also, the dialer and calling tool setup required quite a bit of figuring out myself, with automatic updates sometimes changing things without much prior notice which confused me. Although support was reachable by phone, I expected a bit more proactive help in those early days. It’s not that the software lacked depth; it’s just that I thought onboarding would be more matched to beginners’ pace. In the end, the experience was okay but I’m still a little uncertain if I got the most out of the training.