Not quite what I expected, had to do a lot myself
When I first signed up with WFHI, I expected a smoother onboarding with clear instructions and lots of pre-made setups for the tools. Instead, I found myself figuring out significant parts of the sales and pre-purchase processes on my own. The software does offer some helpful features, and the automatic updates were a pleasant surprise since I didn't have to manually check for patches. However, the documentation and walkthroughs felt incomplete compared to what I hoped, which slowed down my initial weeks considerably. Honestly, I had to rely mostly on trial and error, and it was frustrating not having responsive telephonic support readily available for quick questions during that time. The payment and invoicing steps were straightforward enough, so I’ll give them credit there. Still, the lengthy effort needed on my part detracted from the overall experience. I was hoping for a more hands-on sales experience where fewer loose ends would be left for me to sort out.