Not quite what I expected compared to what I've used before
I've interacted with several support services in the past, and compared to those, WFHI's telephonic assistance felt lacking. While the agents were polite, they often seemed scripted and unable to delve into technical nuances, which was frustrating when I needed specific guidance during onboarding. The wait times also felt longer than I anticipated, and this slowed down my progress in setting up the workflow. On the other hand, I will say the regular updates to the software did seem to improve overall stability, which is a point in their favor. Still, the communication flow felt disjointed at times, with some information needing repeated clarifications. I had hoped that the support system would be more proactive and in tune with users’ real-time challenges. Overall, it didn’t quite live up to the smoother, more intuitive service I’ve gotten elsewhere, but I’m not entirely disappointed. For now, it feels like a step back from what I was used to, but maybe it will improve with time and experience.