Not quite what I expected, but not too far off either
When I first looked at what WFHI was offering, I expected a smoother experience especially regarding the sales and pre-purchase engagement. The sales team was warm and tried to address my queries well, which was a plus. However, the exact scope of the software capabilities and training seemed somewhat overstated in the promotional materials. For example, while the database feature is robust, it wasn't as intuitive as I had hoped; that surprised me since I anticipated a more beginner-friendly interface. The invoicing and payment process was transparent and straightforward, but getting started took longer than initially suggested during sales discussions. The calling tools worked well once set up, but the onboarding flow left me a bit waiting for clarifications. Overall, I felt the communication was honest and the team gave a realistic outlook, but my expectations for an entirely plug-and-play solution weren't fully met. It was a decent experience, with room for improvement in how the pre-purchase details are presented and clarified before purchase. I appreciate their warmth and efforts but was surprised by the learning curve after buying in.