I had some clear expectations about how the software would work once I signed up and began the onboa

I had some clear expectations about how the software would work once I signed up and began the onboa

I had some clear expectations about how the software would work once I signed up and began the onboarding, but it fell short in many areas. The interface looked promising in demos, yet when I started using the calling tools and the dialer features, they didn't sync smoothly with my existing remote workflows. The database, which I thought would be a strong suit, was clunky and made organizing contacts frustrating instead of straightforward. On the positive side, the automatic updates did not interrupt my workflow and seemed to improve performance without requiring much attention. Still, the overall experience was disappointing because I expected more clarity and integration given the price and the initial sales pitch. I kept hoping the training modules would help me bridge the gap, but they were only moderately helpful and felt somewhat generic rather than tailored to my needs. Sign-up and the payment process were straightforward, which I appreciate, but that alone is not enough to recommend this for those needing a smoother remote operation. I was also left waiting multiple times for telephonic support with minimal resolution during my first week, so this adds to a general feeling that the software is not quite ready for what I require.