Before using the software and training, I thought the setup and ongoing use would be more intuitive

Before using the software and training, I thought the setup and ongoing use would be more intuitive

Before using the software and training, I thought the setup and ongoing use would be more intuitive based on the initial information. At one point, trying out the calling tools felt smoother than I anticipated, which was a positive surprise. However, overall, some aspects like the database management and invoicing seemed more complicated and less integrated than I had hoped. Training materials helped, but certain parts were vague and not as clear as advertised. The onboarding flow was okay but didn't fully meet the expectations set during pre-purchase discussions. So in the end, my experience was a mixed bag — some things worked well, others less so. It's not entirely bad, but it definitely wasn't exactly what I imagined going in.