Not quite the upgrade I expected
I wasn’t sure if this would be any better than the other system I used before, and after spending some time with it, I’m honestly still unsure. The initial sales talk made it sound like a big step up, but from what I experienced, the software doesn’t feel that much different, which was a bit disappointing. The onboarding and training were fine—but they didn’t particularly impress me like I hoped they might. Navigating the calling tools and the dialer felt about the same in terms of user-friendliness, and the database feature, while usable, didn’t really offer any new advantages for my workflow. Automatic updates were smooth, but that’s sort of expected nowadays, nothing special. The sign-up and payment processes worked okay, nothing to complain about there, but it also didn’t stand out in any way. Overall, after trying this out thoroughly, I’d say it’s not really the upgrade I thought it might be. So if you’re looking for something dramatically better than what you have, I wouldn’t recommend it. Just a middle-of-the-road platform that does okay, but nothing more.