Not quite sure about next time, needs a lot of patience
I have to say, my experience with WFHI’s sales and pre-purchase process wasn’t great at all. I found it to be quite slow and confusing, and it made me question if I’ll even bother with them again next time. The sign-up and payment part felt like it could have been simpler. The invoicing was okay, but getting clear answers upfront about what exactly the software entails took longer than I expected. I wasn't able to get a good sense of the actual tools before I paid. The training promised seemed pretty generic and didn’t really help me understand the software's database or dialer tools effectively. I tried using their calling tools during the trial, but the automatic updates caused interruptions, which was frustrating. Telephonic support was not as responsive as I hoped, often leaving me waiting on calls. So, honestly, I’m not confident I’d use their services again unless the pre-purchase experience improves significantly. The overall complexity and lack of immediate clarity put me off. I guess I’ll have to look for other options next time around, as it’s hard for me to recommend this based on what I went through. It’s not that I won’t try again, but I know I’ll need extra help if I do because it definitely wasn’t intuitive for me the first time around.