Not quite right for those needing constant reassurance
I found the communication and support offered by this service to be a bit lacking in the assurance department. While I appreciate that the telephonic support was available, I often felt unsure about whether my concerns were truly being understood or effectively addressed. The people I spoke to were polite, absolutely, and they provided answers, but at times I was left wondering if those answers were entirely complete or if I was being given generic responses. For someone like me who tends to want clear guidance and confidence throughout onboarding and beyond, this support might not suit well. The software itself functioned reasonably reliably, and the automatic updates didn’t cause much disruption, which I can acknowledge as positive. But when problems arose, I felt the communication could have been better in preparing me for delays or difficulties. For users who prefer a more hands-on, reassuring type of assistance, this might feel insufficient. The invoicing and payment processes were straightforward enough, so their basic service mechanics work. Still, without feeling fully confident in support, I couldn’t fully settle into using the system as smoothly as I had hoped. Overall, it’s okay, but those expecting a more proactive or involved support experience might be disappointed.