Not quite like what I’m used to, honestly
Having dealt with similar platforms before, I approached the sales and pre-purchase process here with some expectations. The sign-up and invoicing felt straightforward enough, resembling other systems I’ve tried. However, compared to my past experience, this one felt a bit slower in explaining key points clearly, especially the phone-based support and how to engage with the database feature efficiently. The training, while present, didn’t quite match the depth or clarity I was accustomed to, which made onboarding less smooth than anticipated. One thing I will say is that the automatic updates happened seamlessly, so that was a positive side. Overall, I found the steps somewhat cumbersome, and at times it felt like I was filling gaps myself rather than following a polished guide. The tools themselves have potential, but the way the sales team communicated before purchase lacked the precision and confidence that I had seen elsewhere. It’s not a poor platform, but compared to what I’ve used before, it didn’t quite stand out enough to make a strong impression or immediate preference for me.