Not quite as practical as what I used before
I tried this software after my previous system but honestly, it didn’t quite meet my expectations. The sales pitch sounded promising but once I started the pre-purchase process, I realized it was a bit clunky. The sign-up flow was longer and confusing compared to what I used before. Also, the training seemed a bit generic rather than tailored, which didn’t help me understand the advanced features well. Invoicing was straightforward, that part was okay, but other areas like accessing the dialer and database felt slow. I needed to wait a lot for updates on status and support responses weren’t very quick. While it did cover basic needs, it didn’t deliver any noticeable efficiency gains like the prior tools I relied on. For someone needing simple call tools, it might work, but if you want something truly practical and smooth, I’d hesitate to recommend this. It lacks the streamlined feel I’d prefer in a remote workflow solution and felt more like a work in progress.