Not quite as expected, better for experienced users
Before purchasing, I was hopeful that the software and training would straightforwardly match what I needed for my remote workflows. The sign-up and invoicing processes were as described, simple enough to get through. However, once I started exploring the software, I found that it did not align well with the level of assistance I was anticipating. The onboarding felt somewhat rushed and didn't fully prepare me for using complex features like the dialer and database effectively. The training materials were there but required a lot of self-initiative to understand, which was a surprise based on pre-purchase impressions. Support was available, but I encountered moderate waiting times, and it sometimes felt like the explanations assumed more prior knowledge than I had. This might work well for someone already comfortable with similar software, but for me, it was frustrating to struggle without continuous clear guidance. Overall, I think this product suits users who are somewhat familiar with remote work tools and who can learn with less hand-holding, rather than those completely new to such systems. My experience was mixed and I felt that better upfront clarity about the learning curve would have helped.