Not perfect but still worth recommending to a friend
If I had to tell a friend about how WFHI handled things going wrong during the sales and pre-purchase phase, I'd say it's a mixed bag but not a bad experience overall. There was this one moment when I encountered an issue with accessing the training section right after signing up — it was frustrating because I’d expected a smooth transition. I contacted support telephonically, and although the wait to get connected was longer than I liked, the agent was helpful in addressing the problem and getting me back on track. As for other hiccups, like minor glitches with the dialer or database syncing, I can’t say much happened one way or another, so it felt fairly stable outside that incident. The automatic updates helped prevent larger disruptions, which was nice. I think what I’d emphasize to a friend is that while the overall workflow is solid, there can be occasional bumps that require reaching out to support or troubleshooting personally. You won’t be left stranded, but expect that sometimes things might take a bit longer than hoped to sort out. Invoicing and the sign-up process were smooth enough, so most frustrations centered on unexpected access glitches. So yes, with a little patience, it’s definitely workable software, and I’d still recommend it to someone starting remotely who wants a mix of automation but can manage occasional manual fixes.