Not organized in the right order, just frustrating
I tried reaching out to WFHI support recently because I got stuck while using the software’s dialer function. The instructions I received were all over the place and didn’t follow a logical sequence. For example, I was told to update the database before even setting up basic preferences, which made absolutely no sense to me. That one moment stuck out because it wasted a lot of my time and caused confusion about what to do first. I’m not sure about the rest of the support calls since by then I was already rather frustrated and had limited patience to keep trying. It felt like whoever was helping didn’t have an organized approach or maybe was not trained in following a proper troubleshooting workflow. This completely soured my experience with the support side of things. I honestly expected a smoother, step-by-step guidance, but instead it felt like they were scrambling. So overall, I would say that the order in which the steps were suggested was off and that really affected everything.