Not much help needed but you should be ready
From what I had expected before signing up, I thought I might require a lot of ongoing support once started with the WFHI software. But it turned out the majority of setup was one-time only and didn't need continuous assistance. That said, I did have to reach out for support once when an automatic update changed the way the dialer functioned. I was pleasantly surprised at how quickly the issue was resolved, especially since I wasn’t expecting such prompt help. Compared to my initial worries, this experience showed me the support system works well but I’d still keep my contact ready just in case. The invoicing and payment process were also more transparent than I thought. Overall, it took less effort than anticipated, but to be honest, I wouldn’t be surprised if I do need help with training modules or database features again in the future. It’s reasonable for software like this, and I feel prepared either way.