Not matching my expectations, might not suit those wanting quick resolutions
Reflecting back on the support and communication, I have to say my experience was quite frustrating compared to what I expected before signing up. I thought I would get more proactive and clear assistance especially during the training and software setup phase. Instead, updates to the system felt unpredictable and the telephonic support was inconsistent in addressing concerns I raised. Sometimes I waited on calls longer than I had anticipated, and issues I reported did not seem to get resolved fully or confirmed. From what I experienced, this setup might not suit someone who prefers fast and reliable support without repeated follow-ups. New users could find the database management and dialer configuration confusing without prompt help. The training sessions felt rushed and left me uncertain about some features. Additionally, signing up and payment processes were not as transparent as I expected. While it has been months since I used the service, I still feel the communication and support mechanisms were weaker than promised, which dampened my overall experience.