Not likely to join again due to poor responsiveness
I completed the onboarding and training modules provided by WFHI, but honestly, the responsiveness of the team left much to be desired. When I reached out with questions about how to integrate the dialer into my existing workflow, I experienced long delays before receiving any meaningful reply. It felt like the support wasn’t prioritizing my concerns, and that impacted my confidence in continuing. While the training content was well structured and the automatic updates kept the software current, the lack of timely help made the whole process frustrating. I expected more prompt and clear communication during onboarding because that’s a critical phase for getting comfortable with new software. Therefore, if I were to consider any further training or advanced features, I’m hesitant because I don’t think the current level of responsiveness will improve. Overall, while there are some positives, I probably won’t choose to go through this onboarding again given my experience with how you have handled support interactions.