Not likely to ask for help again
I have to be honest, I’m not sure I will reach out for support next time. The telephonic assistance was slow and sometimes the explanations felt rehearsed more than helpful. On one call, I think I only got a generic answer that didn’t address the core issue I was dealing with. Although I guess it’s good that someone did finally follow up, it took multiple calls to get any clarity, and that was frustrating. The communication could use improvement, as the responses were often vague. However, I will say that the invoicing and payment system was well laid out, so at least I didn’t struggle with that part. Still, since the overall support experience was cumbersome, I’m hesitant to rely on it again. I feel that if I have a similar problem in the future, I might try to troubleshoot on my own first rather than waste time waiting on slow or unclear responses.