Not keen to reach out again given the issues
I had to get help with the dialer not syncing properly during setup. The telephonic support did eventually guide me through some checks but I found the communication slow and uncoordinated. It felt like I was repeating the same details. I was able to resolve the initial problem, so that part was fine. However, the wait times on calls and the lack of a clear timeline for the fix would make me reluctant to contact support again for future issues. The onboarding documentation wasn’t very self-explanatory, which also caused this. Payments and invoicing happened without problems, but the support side needs clear improvement. I’d expect a smoother experience if I needed more help, but in all likelihood, I’ll try to manage independently next time rather than dealing with the delays again.