Not impressed with the response times at all
When I first signed up and started using the software, I ran into a few bugs in the dialer tool that made scheduling calls tricky. I reached out via the telephonic support, hoping they'd be quick to respond since the issues were affecting my workflow. Unfortunately, the replies were rather slow and often felt like I had to explain the same thing multiple times to different agents. The communication wasn’t very clear either; I kept getting vague answers and had to press repeatedly for a follow-up. To be fair, when I did get a hold of someone who understood the problem, they provided some useful pointers about using the database feature more effectively. Yet, the overall support experience was frustrating enough that it slowed down my week considerably. Also, the automatic updates sometimes disrupted my ongoing tasks without warning, which didn't help. I wish there was more transparency on expected resolution timeframes and better training on how to use the different tools during onboarding, because signing up was straightforward and the invoicing process was fine. Honestly, I wouldn’t say the communication lived up to what I expected from paid software support.