Not impressed with the onboarding time
I was eager to get started with your software but the initial setup took much longer than I expected. When I signed up, I anticipated a smoother onboarding process, but configuring the database and getting familiar with the dialer made me spend too many hours without any real progress. The training sessions did help somewhat in understanding the workflow, though they could have been more concise. Your automatic updates happened in the middle of working hours, which interrupted the calling tools, leading to more frustration than convenience. Although telephonic support eventually answered my queries, the wait time was often long and sometimes the guidance was generic rather than specific to my problems. The invoicing and payment process was straightforward, which was one positive aspect. Overall, the delays and disruptions meant I couldn’t use the system as effectively or quickly as I had hoped, which explains my lower rating. I didn’t find the experience terrible enough for a single star, but it certainly needs improvement to meet the expectations set by your initial promises.