not impressed with how quickly they respond
Honestly I didn't find the support all that responsive. Every time I called or raised a query, it felt like waiting forever for an answer. Sometimes the issues were simple, like how to use the dialer or connect to the database, but the person on the other end was slow to get back with a helpful response. It made the whole experience less smooth than I expected. I get that sometimes technical stuff can take time, but multiple calls and emails without a quick fix or guidance was frustrating. The automatic updates did seem to happen fine without much hassle, so that part was okay I guess. But in day-to-day support and communication, I feel they could definitely do better. The sign-up and payment side went fine on its own though. All in all, my verdict on the support: disappointing.