Not impressed: responsiveness was overall poor
My experience with the sales and pre-purchase process was largely disappointing because the responsiveness of the people was quite poor. I found it difficult to get timely answers to my questions, and often when I reached out for information, the response was delayed significantly. This made me question whether they prioritize their potential customers. The sign-up and invoicing process eventually went through despite slow communication, but that didn’t make up for the lack of proactiveness on their side. When trying to clarify details about the database feature and basic tools, I frequently experienced little to no engagement from support or sales representatives. Even the telephonic support did not respond promptly when I requested assistance during working hours, which further diminished my overall perception. While the software itself might have potential, the poor responsiveness before purchase made me hesitant to trust the overall process. There was a clear disconnect in communication that, frankly, feels unprofessional. In summary, my verdict is straightforward and simple: the responsiveness was not satisfactory at all, and that tainted my entire sales experience.