Not impressed, probably won’t ask you again
Honestly, your support left a lot to be desired when I first signed up. I had questions about the dialer and how to sync the database, but the responses were slow and often didn’t resolve my doubts. I get that some systems take time to learn, but when I reached out, the help I got was mostly vague and didn’t move the needle much. The billing queries were the only thing that got handled promptly, so credit where it’s due. But overall, if I have major issues next time, I might just try figuring things out on my own or look elsewhere because waiting on your assistance just proved counterproductive. Communication felt jerky, like you don’t have consistent updates or a clear process for who handles what, which made follow-ups taxing to do. The onboarding flow was clunky too, which should ideally be simple for software meant to manage remote workflows. I don’t want to have to rely heavily on customer support every time; good software needs to be somewhat intuitive, and that wasn’t the case here. If you improve how you respond and make your training materials more complete, that might help, but right now I’m not confident I’ll reach out to you again for support anytime soon.