not impressed at all
I was hoping for quick responses since it was about signing up and getting started but honestly the people were mostly unresponsive. I wrote quite a few emails and messages, and most of them went without any proper reply, sometimes just automated answers. It felt like chasing them instead of them helping me. Only once did someone reach out clearly and explain what needed to be done but that was rare. The whole process of invoicing and payments was confusing and nobody seemed eager to guide me properly. Even when I tried calling the support line, the waits were long and the agents didn’t provide much clarity. The software update info was also hard to find anywhere and I had to figure out a lot on my own. Overall, the pre-purchase phase was frustrating, and I got the impression they were not organized enough to handle new customers efficiently. I expected better communication at least during the early days when you are trying to set things up. Honestly, the one thing I can say okay about is their dialer tool, which seemed pretty straightforward once I finally got access. That’s only a small comfort in a sea of delays and silent replies that made signing up much more stressful than it should be.