Not ideal if you want ongoing support beyond initial setup

Not ideal if you want ongoing support beyond initial setup

I found the sales process and pre-purchase communication focused heavily on the initial one-off setup, promising easy onboarding and a simple sign-up. Unfortunately, once I was signed up, it seemed that ongoing assistance was minimal and the complexity of some features meant I needed more support through the use rather than just setup. If you are looking for a service that provides continuous guidance or troubleshooting after initial training, this may not suit your needs well. While the invoicing and payment process was clear, the lack of sustained telephonic support was frustrating and did not meet my expectations for operating a remote workflow product.