Not ideal if you need quick, straightforward answers
My overall experience with the sales and pre-purchase process was quite frustrating. I found myself repeatedly waiting on hold or being redirected multiple times between different departments just to get the basic information I was looking for. The lack of clear communication made it hard to decide whether the software would fit my needs, and I felt like the reps were giving me inconsistent details. It felt like a lot of wasted energy on my part, and honestly, if you prefer a quick and efficient setup without a lot of back-and-forth dialogue, this might not be the best choice. The onboarding explanation didn’t start until well after several days, leaving me with unanswered questions for too long. I think this experience would really suit someone who has tons of patience and time to spare, but if you want a no-nonsense approach with straightforward answers, this is probably not the most fitting platform to invest efforts in. The training and support felt less accessible at critical moments, which just compounded the sense that the whole experience could be smoother for those who want to avoid delays.