Not ideal if you need quick, clear support
Dealing with customer support and communication was more tiresome than helpful in my experience. There were a number of times when I had to explain my situation again because the representatives seemed not to have access to previous details. This repetition prolonged the support calls more than I expected, and waiting times were frequent before I could even speak to someone. On the bright side, the telephonic support staff were polite and tried to be of help during these calls. The onboarding flow and training provided some clarity but felt slow due to pauses waiting for support responses. For someone who prefers quick, no-frills communication, this might not be the best fit. The software itself did what was promised, and the billing process was smoothly handled online, which I liked. But if you expect instant and consistent answers from support when issues arise, you might be disappointed. The database feature and updating system didn’t cause trouble, which I see as positives, but the overall pace to getting settled was held back more by the support experience than by the product itself.