Not ideal if you hate waiting and repeating yourself
If you want a smooth, fast support experience, this definitely might not be for you. I remember one occasion clearly when I called to clarify how the dialer’s settings worked with the database updates. I was put on hold for over ten minutes before I even spoke to someone. Then I had to repeat the same explanation at least twice because it seemed the person on the other end wasn’t following the details I provided. Outside of that moment, the other times I tried help felt sluggish too; it often took more than expected to get through to someone. The software itself seemed fine to explore, and the training materials were somewhat clear, but the support wait times and repeated explanations dragged everything down. Signing up and payment processes didn’t have issues, so if you just want to get started without too much handholding, that part is okay. Still, I would say this is better suited for someone who doesn't mind delays or repeating themselves several times, less so if you need quick, responsive support directly over the phone and efficiency during troubleshooting.