not ideal for beginners but fine for experienced users
Comparing this support system to others I’ve used before, it’s a mixed bag with specific strengths and weaknesses. The telephonic support is responsive and able to address moderate queries well, especially about everyday use of the calling tools and database. However, for users new to remote workflow software, the explanations were sometimes too technical or assumed prior knowledge. The terminology in the software was consistent, but the responses to questions were not always simplified for beginners. I found that once I passed the initial setup, support was generally helpful for minor problems, which suited me well. But if you’re someone who needs basic, hand-holding guidance, this might not be your ideal fit. Overall, it offers solid support for intermediate users but less so for complete novices setting things up and learning the software from scratch.