Not Helpful, Support Was Disappointing
I was really hoping WFHI's training and onboarding process would be straightforward and responsive, but my experience was quite the opposite. The initial sign-up was okay, but things got frustrating quickly when I tried to navigate through the training content and use the dialer tools. I reached out to telephonic support multiple times hoping they would help resolve my issues, but the responses were slow and often vague, leaving me without clear guidance. Automatic updates sometimes complicated what had seemed like working features, making the entire workflow more cumbersome. The database integration was not explained clearly enough, and I felt the training did not prepare me sufficiently. Overall, I cannot say I felt supported or confident at any point during the process, which made using the software more of a challenge than it should have been. I wouldn’t recommend the onboarding experience based on what I went through; it felt like too much effort for too little payoff and not enough assistance when I needed it the most.