Not helpful and setup was mostly one-time anyway
After my experience with WFHI’s telephonic support and the software training, I have to say the verdict is simply that this didn’t work for me. The complexity of the setup felt like a one-off hurdle that I had to face alone mostly, as I realized later that after the initial onboarding, there wasn't much continuing guidance or personalized help available. The few times I reached out to support, the responses did not really move me forward — it was more like generic advice repeated over the calls. This was quite frustrating because I expected ongoing assistance, especially for improving usage of the calling tools and database features. The automatic updates claimed never caused issues, but I wasn’t able to confirm if those happened smoothly or if something broke quietly in the background. Also, the invoicing and payments felt a bit disconnected from the support side, leaving me wondering if anyone was really overseeing the whole user experience end-to-end. In reflection, it mostly felt like a set-it-up-and-forget-it situation, which did not meet my needs for ongoing help.