Not happy at all with this process
From start to finish, my experience with the sales and pre-purchase process was unsatisfactory. I encountered repeated questions and was asked to provide the same information multiple times during sign-up and initial communications, which felt quite tedious. Waiting times on calls were longer than expected, disrupting the flow of my onboarding. The software updates seemed to come at inconvenient moments, forcing me to pause my work frequently. Although the invoicing and payment steps were handled clearly, this single positive element couldn't outweigh the frustration caused by the slow and repetitive interactions. The support team often seemed overburdened, leading to delays in responses and lack of proactive communication. While I appreciate the product's ambition, the experience of engaging with the sales and support personnel in the early stages was disappointing. Based on all these factors, I cannot recommend this process without reservation and would approach it with caution in future.