Not great, learned a lot myself
My experience with the sales and pre-purchase phase left a lot to be desired. There was very little guidance or clear information provided upfront, so I ended up figuring most of the critical details by myself. The signup and invoicing processes were not as straightforward as I expected, and documentation was often lacking or unclear. I asked questions but was often given vague answers or told to check the same unclear resources again. It felt like they expected the customer to do all the hard work before even starting proper access. While there was some basic explanation about the software’s features, I couldn't rely on that heavily. Honestly, it just felt tiring, and I wished the initial support was more helpful and proactive instead of me wasting time chasing answers. I might consider the software again, but only if the pre-purchase experience improves significantly, otherwise it’s just too much hassle up front.