Not great, honestly not much better than before
I had used similar support services before, so I had certain expectations. The telephonic support was okay at one point - I remember a time when they patiently walked me through a complicated setup in the dialer. However, other than that moment, communication felt inconsistent and sometimes slow, which was a disappointment compared to what I was used to. The onboarding flow left me guessing at steps, and the database felt underdeveloped when trying to integrate it with my own process. The automatic updates interrupted my workflow on a few occasions as well. I’m willing to admit that once you get used to the system, it can be functional, but overall, it’s a bit of a mixed bag with more negatives than positives. Tried telling a friend, and I ended up just saying it’s ‘okay, could be a lot better.’