Not great for quick problem resolution, maybe for self-starters
I had hoped the support and communication from this software provider would be more in line with what I was expecting before purchasing. One particular moment stands out: when I called their telephonic support asking about the dialer issues I faced after an automatic update, the response was slow and not very helpful. They ended the call before really solving the problem, which I found frustrating. Apart from this instance, the initial onboarding flow was somewhat okay, though not very clear in detailed instructions. The database feature was complicated to navigate without more guidance, and updates seemed to cause more glitches than improvements. I don't think this product would suit someone who expects quick, dependable support or easy setup. However, if you enjoy working things out on your own and aren’t bothered by occasional hiccups in communication or functionality, you might find it manageable. I can't say the invoicing or payment process was a problem, but overall, my experience felt lacking in proactive assistance and swift solutions.