Not great for newbies, might suit those with some prior knowledge
I found the sales and pre-purchase experience somewhat underwhelming. While the initial sign-up and invoicing processes were fairly straightforward, I realized quickly that without prior experience, you might struggle with the software on your own. The training was there, and support was reachable, but frankly, I would want more thorough and ongoing guidance next time. The onboarding sequence felt rushed, and some features, particularly the dialing tools and database management, seemed complicated without closer hand-holding. I wouldn’t recommend this unless you’re comfortable with tech platforms and can troubleshoot minor issues yourself. If you are someone who prefers lots of direct support and clear answers upfront, this might not suit you. I appreciated that the automatic updates kept the software up to date without me having to worry. However, even with that, I wouldn’t rely on this service without expecting to need help again. So while it’s functional, it could be improved for newcomers in particular.