Not great compared to what I used before
Honestly, I had quite a few expectations going into this software because I’d used other remote workflow tools that felt more polished. The onboarding process here felt a bit clunky and disjointed; it wasn’t as smooth as what I was used to. Their calling tools and dialer had some glitches that slowed me down, and even though the database feature was fine, it didn't really improve my workflow much. The thing I will say was okay was the automatic updates—they seemed to arrive on schedule and didn’t interrupt my work. Support was hit-or-miss over the phone; sometimes they understood my issues quickly, but other times I was left waiting with no real solutions. Honestly, the invoicing and payment process was confusing because the labels weren't very clear, which made me double-check everything a couple of times unnecessarily. Sometimes I circle back to think maybe with more time, it’d get better, but right now it feels like a step down from the tools I had before and that’s disappointing.