Not good enough day to day despite decent first impression
Let me be honest with you, after the initial trial, I thought the WFHI software looked promising. Signing up went fine, and the invoicing seemed clear. But day after day, the daily usage started to expose some frustrations. The dialer, for example, sometimes lagged in loading contacts from the database, which slowed me down in a real work scenario. The automatic updates promised fixes, but that also interrupted workflow stealthily at inconvenient times. Support was reachable by phone but often offered scripted responses without fully understanding the day-to-day hurdles I faced. More than once, it felt like I was repeating the same issues without much resolution. The training materials were okay for the start but didn’t prepare me for certain real problems I encountered regularly. To summarize all this to a friend, I’d say it’s decent on paper but in everyday use, it can be frustrating and not very reliable after the first few days.