Not going through this sales process again anytime soon
I had been expecting a more straightforward sales and pre-purchase experience based on the website claims, but my own process with WFHI was quite different. The sign-up and invoicing steps were confusing and inconsistent, making me need support repeatedly to understand what was happening. I thought I would be able to handle everything on my own after the initial explanations, but the lack of clarity led to frequent calls and follow-ups just to sort out simple questions. Compared to other software platforms I've tried, this felt more complicated and far less user-friendly. What I really didn’t want was to constantly need assistance every time I had to go through billing or update payment details, but that’s exactly what happened. Because of this, I don’t plan to use their sales or payment services again. The whole experience was too frustrating and time-consuming relative to what was advertised. They clearly have decent training, but if the sales process itself is this tangled, I’d rather look elsewhere next time.