Not fully reassured after support, but okay for basic help
I had a mixed feeling after interacting with the WFHI support team. They were courteous and patient during the calls, which did make me somewhat comfortable while discussing technical issues like the software's database syncing and dialer features. Yet by the end, I was still not fully confident that my concerns were completely resolved. Some of the explanations felt a bit rushed or incomplete, leaving me hesitant about relying heavily on their guidance in future complex troubleshooting. The payment and invoicing processes were clear enough, so I didn't worry there. However, when it came to the automatic updates and how they might affect my workflow, I needed more clarity than what was provided. Essentially, I'd say the support is decent for straightforward queries and polite phone conversations but falls short if you need deep technical reassurance or detailed walkthroughs. I wouldn’t say it was a bad experience, just not as reassuring as I hoped it would be. If you ask me informally, I’d advise being ready to research on your own apart from their help.